Terms and Conditions

Terms & Conditions

Last updated: 23 August 2026

1. About these terms

These terms apply to quotations, bookings and services supplied under the IBU Marquee trading name. They cover marquee hire for home weddings, Nikah and Mehndi celebrations, garden parties, corporate functions and other private events, together with any related services stated in the quotation, such as delivery, installation, collection, wedding lighting, lining, flooring, carpet, furniture, décor or catering coordination.

The contract is between you and the supplier identified on your quotation and invoice, trading as IBU Marquee. Our legal name and correspondence address will be shown on those documents before you book.

Please read these terms together with your quotation and booking confirmation. If there is a conflict, a specific written term in the quotation or booking confirmation takes priority over these general terms.

Nothing in these terms affects rights that cannot lawfully be excluded, including consumer rights under the Consumer Rights Act 2015.

2. Contact details

• Email:info@ibumarquee.co.uk

• Telephone: +44 7933 900579

• Post: using the correspondence address shown on your quotation or invoice

3. Definitions

In these terms:

• “we”, “us” and “our” mean the supplier identified on the quotation or invoice, trading as Ibu Marquee;

• “you” and “your” mean the person or organisation making the booking;

• “consumer” means an individual acting mainly for purposes outside their trade, business, craft or profession;

• “business customer” means a customer acting for business or professional purposes;

• “equipment” means the marquee and any furniture, flooring, lighting, décor or other hired items included in the booking; and

• “event site” means the property or venue where delivery, installation, use and collection will take place.

4. Quotations and formation of the contract

4.1 A quotation is based on the information available when it is prepared and is valid for the period stated in it. A quotation is not a confirmed booking.

4.2 Your booking is confirmed only when:

• you accept the quotation in writing;

• you provide any information or approval reasonably requested;

• we receive any booking payment or deposit stated in the quotation; and

• we issue written booking confirmation.

4.3 Until written confirmation is issued, the event date and equipment remain subject to availability.

4.4 Your quotation, these terms, the booking confirmation and any later written changes agreed by both parties form the contract. Please check them carefully and tell us promptly if anything is incorrect.

4.5 A person making a booking for an organisation, couple, family or other customer confirms that they have authority to accept these terms on that customer’s behalf.

5. Service descriptions, sizes and images

5.1 We will provide the marquee hire, home wedding setup, event equipment and wedding lighting services described in the accepted quotation with reasonable care and skill.

5.2 Marquee sizes, capacities and suggested layouts for a home wedding, garden party or other event are estimates. Actual comfortable capacity depends on tables, chairs, stages, dance floors, catering areas, exits, access routes and venue restrictions. You remain responsible for approving the final guest numbers and layout.

5.3 Website photographs are illustrative. Colour, texture and appearance may vary because of lighting, screen settings, age, availability and normal differences between hire items.

5.4 If a specified item becomes unavailable for reasons outside our reasonable control, we will discuss a reasonably comparable substitute with you. We will not make a material substitution without your agreement. If no suitable substitute is available, we will refund the amount paid for the affected item or service.

6. Site information and inspection

6.1 Whether the event site is a private home, garden or event venue, you must provide accurate information about:

• the event address, date and operating times;

• the available installation and collection windows;

• site dimensions and access widths;

• slopes, steps, walls, trees, drains, paving, soft ground and other obstacles;

• underground pipes, cables, irrigation, drainage or services;

• overhead cables, branches or structures;

• parking, loading restrictions, permits and venue rules; and

• any matter that may affect safe installation or collection.

6.2 You must obtain the property owner’s or venue’s permission for the installation and any required permits or approvals.

6.3 We may request a site visit or further measurements. A quotation may be revised before confirmation if the site information changes or proves inaccurate.

6.4 If unexpected conditions are discovered after confirmation, we will explain any necessary change. We will seek your approval before charging additional amounts, except where immediate action is reasonably required to protect people or property.

7. Your responsibilities

You agree to:

• provide complete and accurate information promptly;

• ensure that the event site is accessible, clear, safe and ready at the agreed time;

• provide a responsible adult contact during delivery, installation and collection;

• arrange any electricity, water, parking, permissions, security or venue access stated in the quotation;

• keep guests, children, pets and unauthorised persons away from the working area;

• follow all safety and operating instructions;

• prevent smoking, naked flames, unapproved cooking or unapproved heaters inside or near the marquee;

• avoid moving, altering, removing or attaching anything to the marquee or equipment without written approval;

• keep emergency exits and access routes unobstructed; and

• notify us immediately of damage, movement, unsafe conditions or equipment failure.

8. Delivery, installation and collection

8.1 We will agree the event date and reasonable delivery, installation and collection arrangements with you. Times may be given as windows rather than exact appointments.

8.2 We will take reasonable care to meet agreed timings. We are not responsible for delays caused by incorrect site information, denied access, venue restrictions, unsafe conditions, severe traffic disruption or events outside our reasonable control, but we will communicate with you and take reasonable steps to reduce disruption.

8.3 You must not use the marquee or equipment until installation is complete and, where applicable, we have confirmed that it is ready.

8.4 We may photograph the completed installation as a condition record. Marketing use of photographs is governed by our Privacy Policy and any permission required from you.

8.5 You must provide access for collection at the agreed time and ensure that your belongings and third-party items have been removed. Reasonable additional costs caused by failed or delayed access may be charged where the circumstances are within your control and the costs are explained and evidenced.

9. Safety, weather and use of the marquee

9.1 Safety takes priority. You must follow any instructions relating to wind, rain, snow, heating, anchoring, exits, maximum occupancy or evacuation.

9.2 Only equipment, wedding lighting, décor and heating or cooking arrangements approved in writing may be used in or near the marquee. Barbecues, open flames, fireworks, smoke machines and similar equipment must not be used without written approval and any required venue or fire-safety controls.

9.3 You must not remove stakes, weights, ropes, straps, walls, doors, flooring or structural components, or allow another supplier to do so without our written approval.

9.4 If weather or site conditions create a genuine safety risk, we may reasonably modify the installation, delay work, require evacuation, temporarily stop use or dismantle equipment. We will explain the reason and, where practicable, discuss alternatives with you.

9.5 We do not guarantee that every site will remain completely dry in all weather. Any specific waterproofing, drainage, flooring or ground-protection arrangements included in the booking will be stated in the quotation. You must tell us about known flooding, drainage or ground issues before booking.

10. Ownership and care of hired equipment

10.1 All hired equipment remains our property or the property of the relevant supplier.

10.2 From completion of installation until collection, you must take reasonable care of the equipment and take reasonable steps to prevent theft, misuse, vandalism or avoidable damage.

10.3 You are not responsible for fair wear and tear, inherent defects or damage caused by our negligence.

10.4 Where loss, excessive cleaning or damage is caused by you, your guests, venue or contractors, we may charge the reasonable cost of cleaning, repair or replacement, taking account of the item’s age, condition and any amount recovered from insurance. We will provide a reasonable explanation of the charge.

10.5 You must not sell, lend, sub-hire or dispose of hired equipment.

11. Changes requested by you

11.1 Changes to the date, location, size, layout, guest numbers, equipment or services must be requested in writing and are subject to availability, safety and any venue restrictions.

11.2 We will tell you about any price or timing effect before confirming a change. A change is binding only when agreed in writing.

11.3 A request to move the event date may be treated as a cancellation and new booking if we cannot reasonably accommodate it. Where we agree a postponement, payments may be transferred to the new date after deducting only reasonable non-recoverable costs already incurred, as explained to you.

12. Prices, deposits and payment

12.1 Prices and any applicable VAT, deposit, security deposit and payment dates will be stated in the quotation or invoice.

12.2 Unless the quotation says otherwise, additional services or equipment are not included.

12.3 You must make payments by the stated dates. If payment is late, we may pause preparatory work or, after giving reasonable notice, treat the booking as cancelled where the delay is serious and affects our ability to perform.

12.4 We will not add charges that were not disclosed or agreed, except reasonable costs resulting from a breach of these terms where the law permits and the basis of the charge is explained.

12.5 For business customers, statutory interest and recovery costs may apply to overdue commercial debts where the law allows. We will not charge a consumer undisclosed or disproportionate late-payment fees.

13. Cancellation and refunds when you cancel

13.1 You must cancel in writing by email or another written method we have agreed. Cancellation takes effect when we receive the notice.

13.2 A booking payment or deposit is not automatically non-refundable. If you cancel, we may retain or charge only an amount that reasonably reflects our actual net losses directly resulting from the cancellation, to the extent permitted by law. This may include:

• services already performed at your request;

• non-recoverable items or work purchased specifically for your booking;

• supplier commitments that cannot reasonably be cancelled; and

• lost profit or lost opportunity where it is a genuine, evidenced consequence of the cancellation.

13.3 We will take reasonable steps to reduce our losses, including cancelling recoverable costs or attempting to rebook the date where reasonably possible. We will account for costs saved and amounts recovered through rebooking.

13.4 If payments received exceed the amount we are lawfully entitled to retain, we will refund the balance. If our reasonable net loss exceeds the payments received, we may request the remaining amount only where the contract and law permit it.

13.5 Any cancellation scale stated in your quotation is an estimate of likely losses, not a penalty, and remains subject to applicable consumer law.

13.6 If a refund is due under these terms, it will normally be returned using the original payment method unless we agree another method with you. We will process it without undue delay and, where a statutory cancellation right applies, within the period required by law.

13.7 On request, we will provide a reasonable explanation of any amount retained or charged following cancellation.

14. Statutory cancellation rights

14.1 Consumers entering certain distance or off-premises contracts may have a statutory 14-day right to cancel. However, bookings for catering or services related to leisure activities on a specific date or during a specific period may fall within a legal exception. Marquee and event bookings can vary, so your quotation or booking confirmation will explain whether a statutory cancellation right applies to your particular contract.

14.2 Where a statutory right to cancel applies, we will honour it and provide the legally required information. You may cancel by making a clear statement to us; you do not have to use a particular form unless the law requires otherwise.

14.3 If you expressly ask us to begin chargeable work during a statutory cancellation period and later cancel within that period, you may have to pay a proportionate amount for work properly completed up to cancellation, where the law permits.

14.4 This section does not reduce any other right you may have where services are not supplied with reasonable care and skill or as agreed.

15. Cancellation, material changes and refunds by us

15.1 We may cancel or materially change a booking only where reasonably necessary, including because of unsafe site or weather conditions, non-payment, denied access, inaccurate essential information, equipment failure, staff emergency or another event outside our reasonable control.

15.2 Where the problem is within our reasonable control, we will offer an appropriate remedy, which may include correction, a reasonable substitute, price reduction, rescheduling or refund for the affected services.

15.3 If we cannot provide a material part of the booking and no acceptable alternative is agreed, we will refund the amount paid for the part not provided. This does not affect any additional legal remedy that may apply.

15.4 If cancellation or extra cost results from your serious breach, unsafe conduct, denied access or materially inaccurate information, we may recover only our reasonable resulting losses, subject to applicable law.

16. Events outside either party’s reasonable control

16.1 Neither party is responsible for delay or failure caused by an event they could not reasonably control, such as severe weather, flood, fire, epidemic restrictions, official action, road closure, utility failure, industrial action or serious transport disruption.

16.2 The affected party must notify the other as soon as reasonably possible and take reasonable steps to reduce the effect.

16.3 If performance is temporarily prevented, we will try to agree a safe alternative, revised time or new date. You are not required to accept a credit or rescheduled date where the law gives you a right to a refund.

16.4 If the contract cannot be performed, we will refund amounts paid for services not supplied, less only any limited amount that the law allows us to retain for services already provided or specific non-recoverable costs. We will not charge an administration fee merely for issuing a legally required refund.

17. Third-party suppliers

17.1 We may use suitably selected subcontractors or suppliers to perform parts of the booking, including marquee installation, wedding lighting, furniture, flooring and event décor. We remain responsible for services we have contracted to supply, subject to these terms and applicable law.

17.2 If you contract directly with another supplier, their services are governed by their own agreement and we are not responsible for their acts or omissions. You must ensure that third-party work does not interfere with the safety of our marquee or equipment.

18. Photographs and privacy

18.1 We may take photographs of the installation for condition, safety and internal record purposes.

18.2 We will not deliberately publish identifiable photographs of you, your guests or children for marketing without appropriate permission. Non-identifiable photographs of an empty or completed setup may be used where lawful and consistent with our Privacy Policy.

18.3 Our handling of personal information and website cookies is explained in the IBU Marquee Privacy Policy and Cookie Policy.

19. Liability

19.1 Nothing in these terms limits or excludes liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of rights that cannot lawfully be excluded; or

• any other liability that the law does not allow us to limit.

19.2 If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made.

19.3 If you use the services for personal purposes, we are not responsible for business losses. If you are a business customer, we are not responsible, to the extent permitted by law, for indirect or consequential loss or for loss of profit, revenue, business or anticipated savings unless expressly agreed in writing.

19.4 We are not responsible for loss caused by your failure to follow safety instructions, unauthorised alteration of equipment, inaccurate site information, acts of your guests or contractors, or circumstances outside our reasonable control, except to the extent that our own breach or negligence contributed to the loss.

19.5 You are encouraged to arrange suitable event-cancellation, property and public-liability insurance. Insurance does not reduce any statutory right or any responsibility we have under the contract.

20. Consumer rights and remedies

20.1 Consumers are entitled to services performed with reasonable care and skill and in accordance with information that forms part of the contract.

20.2 If we fail to meet those requirements, legal remedies may include repeat performance or an appropriate price reduction. Nothing in these terms replaces or restricts those remedies.

21. Website content

21.1 Website information is provided for general guidance. A personalised quotation and confirmed specification take priority over general website content.

21.2 Website text, photographs, graphics and branding owned by us may not be copied or used commercially without permission, except where the law allows.

21.3 Links to external websites, maps or social-media services are provided for convenience. We are not responsible for external content or availability.

22. Complaints

22.1 Please tell us promptly if there is a problem so that we have a reasonable opportunity to investigate and, where appropriate, correct it.

22.2 Complaints should be sent to info@ibumarquee.co.uk with the booking name, event date and a clear explanation. We will acknowledge the complaint and aim to provide a substantive response within a reasonable time.

22.3 Nothing in this section prevents a consumer from using any legal remedy or seeking independent advice.

23. Governing law and courts

23.1 These terms and the contract are governed by the law of England and Wales.

23.2 If you are a consumer resident in another part of the United Kingdom, you retain any mandatory protections available under the law applicable to you and may bring proceedings in the courts available under applicable consumer law.

23.3 Business customers agree that the courts of England and Wales have exclusive jurisdiction, unless we agree otherwise in writing.

24. General terms

24.1 If any provision is found unlawful or unenforceable, the remaining provisions continue in effect.

24.2 A delay in enforcing a right does not waive that right.

24.3 No person other than you and us has a right to enforce the contract, except a lawful successor.

24.4 We may update these website terms for future bookings. The version provided or available when your booking is confirmed will apply to that booking unless a later change is expressly agreed by both parties or required by law.

24.5 Notices relating to cancellation, changes, complaints or legal matters should be in writing. Email is acceptable unless the contract or law requires another method.

25. Contact us

• Email:info@ibumarquee.co.uk

• Telephone: +44 7933 900579