Elegant wedding reception inside a cream-colored decorated tent with chandeliers, round tables with white tablecloths, and gold chairs. Floral arrangements and a decorated arch are in the background.
Elegant wedding reception inside a cream-colored decorated tent with chandeliers, round tables with white tablecloths, and gold chairs. Floral arrangements and a decorated arch are in the background.

Privacy Policy

GET A FREE QUOTE
WHATSAPP US

Privacy Policy

Last updated: 23 August 2026

1. About this policy

This privacy policy explains how IBU Marquee collects, uses, stores and shares personal information when you visit our website, request a quotation, make a booking, contact us or use our marquee hire, event hire, home wedding marquee, wedding lighting, décor, furniture or related services.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2026 and, where relevant, the Privacy and Electronic Communications Regulations 2003 (PECR).

2. Who we are

IBU Marquee is a London-based marquee hire and event services business providing marquees for home weddings, Nikah and Mehndi celebrations, garden parties and private events, together with optional wedding lighting, décor, flooring and furniture. IBU Marquee is the trading name used by the supplier identified on your quotation and invoice. Our legal name and correspondence address will be shown on those documents before you book.

For data protection purposes, the supplier identified on your quotation or invoice, trading as IBU Marquee, is the controller of your personal information.

You can contact us about this policy or your personal information using:

  • Email: info@ibumarquee.co.uk

  • Telephone: +44 7933 900579

  • Post: using the correspondence address shown on your quotation or invoice

3. Personal information we collect

Depending on how you interact with us, we may collect:

  • Identity and contact information: your name, telephone number, email address and billing or correspondence address.

  • Event and quotation information: the event date, event address or postcode, venue, event type (such as a home wedding, Nikah, Mehndi, garden party or private event), guest numbers, marquee size, requested wedding lighting, décor or other equipment, layout requirements, access information and other instructions you provide.

  • Booking and transaction information: quotations, booking confirmations, invoices, payments, refunds and amounts outstanding. If you pay through a third-party payment provider, we do not normally receive or store your full card details.

  • Communications: emails, telephone notes, WhatsApp messages, website-form submissions, social-media messages, feedback and complaints.

  • Website and device information: IP address, browser and device type, approximate location, pages viewed, referral source and cookie or analytics information, where permitted.

  • Photographs and videos: images of completed marquee installations, equipment or event styling. We normally aim to photograph completed setups before guests arrive and do not deliberately publish identifiable guests or children for marketing without appropriate permission.

  • Information about other people: for example, a venue contact, event planner or person authorised to act for you. Please make sure you are permitted to provide their details to us.

Event details may occasionally reveal cultural, religious, accessibility or health-related information. We ask you not to provide sensitive information unless it is genuinely needed for the safe and appropriate delivery of the service. Where special-category information is required, we will use it only where an additional lawful condition applies, such as explicit consent where appropriate.

4. How we collect information

We collect personal information:

  • directly from you when you contact us, request a quotation, complete a form or make a booking;

  • from a person acting for you, such as an event planner, family member or venue;

  • during a site visit, installation, event or collection;

  • automatically when you use our website, subject to your cookie choices; and

  • from public sources or service providers where reasonably necessary, such as venue websites, mapping services or payment providers.

5. How and why we use your information

We use personal information only where we have a lawful basis.

Responding to enquiries, preparing quotations and arranging site visits

  • Information used: contact and event information.

  • Lawful basis: taking steps at your request before entering a contract and our legitimate interests where applicable.

Confirming and managing a booking

  • Information used: contact, event, booking and payment information.

  • Lawful basis: performance of a contract.

Delivering, installing, maintaining and collecting marquees or equipment

  • Information used: contact, venue, access and event information.

  • Lawful basis: performance of a contract and our legitimate interests in safe and efficient operations.

Processing payments, invoices, refunds and accounts

  • Information used: identity, transaction and booking information.

  • Lawful basis: performance of a contract and compliance with our legal obligations.

Providing customer service and handling complaints or disputes

  • Information used: contact, communications and booking information.

  • Lawful basis: performance of a contract, our legitimate interests and the establishment, exercise or defence of legal claims.

Preventing fraud, protecting equipment and maintaining security

  • Information used: contact, transaction, website and device information.

  • Lawful basis: our legitimate interests and compliance with legal obligations where applicable.

Meeting tax, accounting, insurance, safety and other legal requirements

  • Information used: booking, transaction and incident information.

  • Lawful basis: compliance with legal obligations and the establishment, exercise or defence of legal claims.

Sending marketing about our own similar services

  • Information used: contact details and marketing preferences.

  • Lawful basis: consent or our legitimate interests where PECR permits us to contact an existing customer about our own similar services.

Measuring website use and improving our website

  • Information used: cookie, analytics and device information.

  • Lawful basis: consent where required and our legitimate interests for strictly necessary website security and operation.

Publishing photographs of completed work

  • Information used: setup photographs and limited event information.

  • Lawful basis: consent where identifiable people are involved, or our legitimate interests for non-identifiable photographs of completed marquee and event setups where appropriate.

We do not use personal information for solely automated decisions that produce legal or similarly significant effects.

6. If you do not provide information

We need certain information to prepare an accurate quotation and provide the booked services. If you do not provide necessary details—such as the event date, location, access conditions or contact information—we may be unable to quote, confirm or safely complete the booking.

7. Who we share information with

Where necessary, we may share relevant information with:

  • employees, installers and authorised representatives working for IBU Marquee;

  • subcontractors and suppliers assisting with marquee installation, home wedding setups, wedding lighting, furniture, flooring, décor, catering, transport or other booked services;

  • venues, event planners or other contacts authorised by you;

  • website, email, cloud-storage, form and hosting providers, including Squarespace where used;

  • payment processors, banks and accounting providers;

  • Google Maps or other mapping providers when map or location features are used;

  • professional advisers, insurers, debt-recovery providers and legal representatives; and

  • regulators, courts, law-enforcement bodies or public authorities where disclosure is required or permitted by law.

We share only the information reasonably necessary for the relevant purpose. Service providers acting on our behalf must handle information securely and in accordance with applicable data protection requirements.

We do not sell personal information.

8. International transfers

Some technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that an approved legal safeguard is used, such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, insurance and dispute requirements. Our normal retention periods are:

  • enquiries that do not become bookings: up to 24 months after the last meaningful contact;

  • booking, contract, invoice and payment records: normally six years after completion or cancellation of the booking;

  • routine customer communications: normally for the booking period and up to six years where relevant to the contract or a possible claim;

  • marketing records: until you opt out, consent is withdrawn or the information is no longer reasonably required;

  • suppression records: limited contact information may be kept to make sure we continue to respect an opt-out;

  • setup photographs: for as long as they remain relevant to our portfolio or business records, subject to any applicable objection or withdrawal of consent; and

  • cookie and analytics information: for the periods shown in our cookie controls or the relevant provider information.

We may keep information for longer where a complaint, legal claim, insurance matter or legal requirement makes this necessary.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration or disclosure. Access is limited to people and providers who need the information for legitimate business purposes.

No internet or email system is completely secure. Please avoid sending payment-card details or unnecessary sensitive information through ordinary email, social media or WhatsApp.

11. Marketing

We may send marketing emails, text messages or WhatsApp messages only where you have consented or where the law allows us to contact an existing customer about our own similar services and we offered an opportunity to opt out.

You can stop marketing at any time by using an unsubscribe option where provided or contacting info@ibumarquee.co.uk. Service messages about a quotation, booking, installation, payment or collection are not marketing and may still be sent where necessary.

12. Cookies, maps and external services

Our website may use:

  • strictly necessary technologies required for security, forms, navigation and saved preferences;

  • analytics technologies that help us understand website use; and

  • embedded or third-party services, such as Google Maps, videos or social-media content.

Where consent is legally required, non-essential cookies or similar technologies should not be activated until you choose to accept them. You can use the website’s cookie controls to accept, reject or change your choices.

An embedded map or other third-party content may send your IP address, device information and interaction data to the provider. Where required, we will ask for consent before loading non-essential embedded content. Links to Instagram, TikTok, Facebook, LinkedIn, WhatsApp or other websites are governed by those organisations’ own privacy policies once you follow the link.

For more information about cookie categories, typical durations and how to change your choices, please read our Cookie Policy or select Cookie Settings in the website subfooter.

13. Your data protection rights

Depending on the circumstances, you may have the right to:

  • request access to your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete information;

  • ask us to restrict how information is used;

  • object to processing based on legitimate interests;

  • object at any time to direct marketing;

  • request transfer of information you provided in a portable format;

  • withdraw consent at any time, without affecting earlier lawful processing; and

  • complain about how your information has been handled.

These rights are not absolute and may depend on the lawful basis and circumstances. We may need to verify your identity before responding. We normally respond within one month, subject to any lawful extension.

To exercise a right, email info@ibumarquee.co.uk.

14. Complaints

Please contact us first so that we can try to resolve your concern.

15. Children’s information

Our website and booking services are intended for adults. We do not knowingly ask children to submit personal information. Because children may attend events, we take particular care with photography and do not deliberately publish identifiable images of children for marketing without appropriate permission.

16. Changes to this policy

We may update this policy when our services, website or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes will not apply retrospectively in a way that unlawfully reduces your rights.

17. Contact us

Questions about this policy or our use of personal information can be sent to:

Let’s Work Together

Marquee in Ilford lain
Marquee in Ilford lain